1. Scope of Application and Seller

1.1 The General Terms and Conditions of Business (hereinafter referred to as “GTC”) regulate the sale of products by Lana Tannir (hereinafter referred to as “Seller”) to a consumer or business person (hereinafter referred to as “Customer”), in the version valid at the time of the order.

1.2 Deviating general terms and conditions of the customer shall be rejected.

1.3 Please read these terms and conditions carefully before placing an order with Lana Tannir. By placing an order with Lana Tannir you agree to the application of these terms of sale to your order.

1.4 The website of Lana Tannir offers the following products for sale: digital photography courses, online photography workshops, in-person photography workshops

1.5 For contracts for the delivery of digital content, these GTC shall apply accordingly, unless otherwise expressly agreed.

1.6 For the purposes of these GTC, digital content is all data not contained on a physical data carrier, which is produced in digital form and made available by the seller by granting certain rights of use which are more precisely regulated in these GTC.

2. Conclusion of the Contract

2.1 Contracts on this website can be concluded in German and English.

2.2 The offers are directed exclusively to end customers.

2.3 The presentation of the goods in the online store does not constitute a legally effective offer. By presenting the goods, the customer is merely requested to make an offer.

2.4 The customer’s order represents an offer to Lana Tannir to conclude a sales contract. The customer submits a binding offer when he has gone through the online ordering process by entering the information requested in the online order form and clicking the button “buy now” or “book now” in the last step of the order process. The customer can correct his entries within the electronic ordering process using the usual keyboard and mouse functions until he/she clicks the button to conclude the ordering process.

2.5 The customer’s orders will be stored by the seller after conclusion of the contract. Should the customer lose her/his documents relating to your orders, he/she can contact the seller by e-mail or telephone. The seller will send the customer a copy of the order data.

2.6 Order processing and contact are usually carried out by e-mail and automated order processing. The customer agrees to receive the invoices electronically. Electronic invoices are provided to the customer by e-mail. The customer must ensure that the e-mail address provided by him for order processing is correct so that e-mails sent by the seller can be received at this address. The seller shall inform the customer in the dispatch confirmation for each delivery whether an electronic invoice is available.

3. Prices, Payment Conditions and Shipping Costs

3.1 The seller’s prices are total prices unless otherwise stated in the product description. As a small business within the terms of 19 paragraph 1 of the Value Added Tax Act (UstG) no value added tax is charged. Any additional delivery and shipping costs that may be incurred will be indicated separately in the respective product description.

3.2 The prices at the time of the order shall apply. If list prices are available, the prices of the list price valid at the time of the order shall apply.

3.3 The payment options will be communicated to the customer in the online store of the seller.

3.4 If the payment method credit card via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. The payment will be processed by the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as “Stripe”). Stripe reserves the right to carry out a credit assessment and to refuse this method of payment if the credit assessment is negative. Further information on Stripe can be found on under https://stripe.com.

3.5 If a method of payment offered by PayPal is selected, the payment processing will be carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com webapps/mpp/ua/useragreement-full – if the customer does not have a PayPal account – subject to the Terms of Payments without a PayPal account, available at https://www.paypal.com/webapps/mpp/ua/privacywax-full. If the customer pays by means of a payment method offered by PayPal, which can be selected in the online order process, the seller declares the acceptance of the customer’s offer at the moment the customer clicks on the button completing the order process.

4. Delivery and Cancellation

4.1 Unless otherwise agreed, the contractual item shall be delivered to the delivery address specified by the customer. The contractual item is the goods and services specified by the customer in the order and mentioned in the order and/or order confirmation at the final prices stated in the online store. Errors and mistakes are reserved there, especially regarding the availability of goods.

4.3 If the good selected by the customer it not available at the time of the customer’s order, the seller shall inform the customer of this in the order confirmation. If the product is permanently unavailable, the seller will refrain from issuing a declaration of acceptance. In this case a contract will not be concluded.

4.4 If the good designated by the customer in the order is only temporarily unavailable, the seller shall also inform the customer of this immediately in the order confirmation. If delivery is delayed by more than two weeks, the customer has the right to withdraw from the contract. In this case the seller is also entitled to withdraw from the contract. In doing so, he will immediately refund any payments already made by the customer.

4.5 Delivery shall be made according to the customer’s method of payment. In the case of advance payment, delivery shall take place after the payment order has been issued to the remitting bank. In the case of payment by PayPal, credit card, Stripe, direct debit, immediate bank transfer or invoice, delivery will take place after conclusion of the contract.

4.6 If a delivery to the customer is not possible for reasons for which the customer is responsible, the customer shall bear the costs for the unsuccessful delivery. This shall not apply with regard to the costs for the return shipment if the customer effectively exercises his right of withdrawal. For the costs of return shipment, if the customer effectively exercises his right of revocation, the provision made in the seller’s revocation instruction applies.

4.7. The customer is entitled to a full refund within 14 days of booking an online course, provided that the live sessions of the course have not yet commenced. If the live sessions begin within 14 days of the booking, no refund will be issued. Refund requests must be submitted in writing to hello@lana-tannir.com and received within the 14-day period.

4.8 This right of cancellation does not apply to certain product groups and services, including digital content or software, which is not delivered on a physical data carrier (e.g. on a CD or DVD), if the download or use (whichever is the earlier) has begun.

4.9 Digital content is provided to the customer in electronic form only as follows: by download, by e-mail.

5. Payment Conditions

5.1 The customer can pay for the goods by the following payment methods:

• Paypal
• Stripe

5.2 Certain types of payment can be excluded by the seller in individual cases.

5.3 The customer is not permitted to pay for the goods by sending cash or cheques.

5.4 Should the customer choose an online payment method, the customer authorizes the seller to collect the amounts due at the time of the order.

5.5 If the seller offers payment by credit card and the customer chooses this method of payment, the customer expressly authorizes the seller to collect the amounts due after dispatch of the partial deliveries or deliveries of goods.

6. Granting Rights of Use for Digital Content

6.1 All digital content provided by the seller is protected by copyright.

6.2 The customer acquires a simple, non-transferable right of use for an unlimited period of time exclusively for non-commercial use, unless stated otherwise. The customer is not granted any exploitation rights. In particular, he may not distribute the acquired titles either digitally or in printed form, in whole or in part (§ 17 UrhG), make them publicly accessible (§ 19a UrhG) or pass them on to third parties in any other form. The right of reproduction (§ 16 UrhG) is limited to acts of reproduction which serve exclusively for personal use.

6.3 The granting of the rights of use by the seller is subject to the condition precedent of full payment of the purchase price.

6.4 The customer is not entitled to remove copyright notices, trademarks or other legal reservations from the goods.

6.5 The seller is entitled to personalize digital content made available for download with visible and invisible markings on an individual basis in order to enable the original purchaser to be identified and legally pursued in the event of misuse.

6.6 In the event of unauthorized use of the digital content by the customer or a third party, the customer undertakes to pay a contractual penalty per violation, to be determined by us at our reasonable discretion and, in the event of a dispute, to be reviewed by the competent court.

7. Reservation of Proprietary Rights

Lana Tannir reserves the right of ownership of the goods until full payment has been received.

8. Exclusion or premature expiration of the right of revocation

The right of revocation expires prematurely for contracts for the delivery of digital content if the seller has already commenced with the execution of the contract after the customer has given their express consent and has confirmed to the seller that they lose their right of cancellation by their consent with the beginning of the execution of the contract.

9. Data Protection

Information on data protection can be found in the separate privacy policy.

10. Place of Jurisdiction and Applicable Law

10.1 Contracts between the seller and the customer shall be governed by the laws of the Federal Republic of Germany, excluding the laws on the international purchase of movable goods. This choice of law applies to consumers only insofar as the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn from the customer.

10.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the seller is the seller’s registered office. This also applies if the customer does not have a general place of jurisdiction in Germany or the EU, or his place of residence or habitual abode is not known at the time the action is filed.

11. Final Provisions

11.1 The invalidity of a provision shall not affect the validity of the other provisions of the contract. If this should occur, the provision shall be replaced by another legally admissible provision that corresponds to the meaning and purpose of the invalid provision.

11.2 If you violate these Terms and Conditions and we do not take any action against it, we shall still be entitled to exercise our rights on any other occasion in which you violate these Terms and Conditions of Sale.

12. Alternative Dispute Resolution

12.1 The EU Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes in connection with their online order without the involvement of a court. The dispute resolution platform can be accessed via the external link http://ec.europa.eu/consumers/odr.

12.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.